AKL Polyclinic Privacy Policy

1. Introduction and Purpose

This Privacy Policy has been prepared to detail our practices regarding the personal data collected through the AKL Polyclinic (www.aklpoliklinik.com) website and all the services we offer. Our aim is to transparently demonstrate our commitment to data privacy and security and to inform you about the conditions under which we process your personal data.

2. Scope

This Privacy Policy applies to the following personal data:

• Data of users who visit our website.
• Data you provide to us through contact forms, appointment requests, or email.
• Data you provide to us to benefit from our services.
• Data collected automatically through cookies and similar technologies.

3. Types of Personal Data Collected and Collection Methods

As AKL Polyclinic, we may collect different types of personal data depending on the nature of the service provided and the method of communication. Your personal data is collected through the methods listed below, generally via automatic or semi-automatic means:

Data Provided Directly by You

• Identity and Contact Information: Information such as your name, surname, phone number, email address, and address is collected when you fill out contact forms, make appointment requests, or contact us directly.
• Health Data: If you use our health services, your sensitive health data, such as diagnosis, treatment processes, and medical history, is collected in accordance with legal obligations and your explicit consent.
• Financial Information: Your bank or credit card information required for payment transactions or billing (securely processed through payment processors).

Data Collected Through Automated Methods

• Website Visit Information: Data such as your IP address, browser type, operating system, pages visited, duration of visit, and device information is automatically collected via cookies and other tracking technologies when you visit our website.
• Location Data: General location data may be collected if you permit it through your device settings.

Data Collected from Third Parties

• We may receive data from our business partners (e.g., online appointment systems) or public institutions legally authorized to transfer data (e.g., insurance companies) when necessary.

4. Purposes of Using Personal Data

The personal data we collect is used for the following purposes:

• To process your appointment requests and send you appointment confirmations/reminders.
• To provide the services you have requested and ensure their uninterrupted continuity.
• To offer you better service and optimize our website according to your needs.
• To carry out billing and payment transactions.
• To provide customer support services and respond to your questions and requests.
• To fulfill our legal obligations (e.g., responding to requests from official authorities).
• To analyze and improve website performance.
• To prevent fraud or malicious activities and to ensure security.
• To send you special offers, campaigns, and information (marketing communications), if you have given your consent.

5. Sharing of Personal Data

Your personal data is not shared with third parties except for legal requirements or the purposes stated in this policy. We may share your data in the following situations:

• Legal Obligations: In cases required by law or a court order, we may share your personal data with authorized authorities.
• Service Providers: We may share data with trusted third-party service providers who support us in our activities, such as website hosting, payment processing, and analysis services, only to the extent necessary for the service. These providers are obligated to keep your data confidential and are only authorized to process it on our behalf.
• Business Partners: Data may be shared with our business partners, such as laboratories, imaging centers, or contracted insurance companies, which are an integral part of the medical service, in line with the provision of the service and legal requirements.
• With Your Consent: Your personal data may be shared with other third parties if you provide your explicit consent.

6. Data Security

We take all necessary technical and administrative measures to ensure the security of your personal data. These measures include:

• Data encryption (such as SSL certificates).
• Firewalls and intrusion prevention systems.
• Access control mechanisms and authorization.
• Regular security audits and updates.
• Training of personnel on data security and privacy.

Please remember that data transmission over the internet is not 100% secure. However, AKL Polyclinic makes all reasonable efforts to ensure the security of your data.

7. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to improve the user experience and conduct website usage analysis. Cookies are small text files stored on your computer or mobile device.

8. Your Rights

Under the KVKK, you have the following rights regarding your personal data:

• To learn whether your personal data is being processed.
• To request information if your personal data has been processed.
• To learn the purpose of processing your personal data and whether they are used in accordance with their purpose.
• To know the third parties to whom your personal data is transferred, both domestically and abroad.
• To request the correction of your personal data if it is incomplete or incorrectly processed and to request that the transaction made in this context be notified to the third parties to whom the personal data has been transferred.
• To request the deletion or destruction of personal data in the event that the reasons requiring its processing cease to exist, despite having been processed in accordance with the KVKK and other relevant law provisions, and to request that the transaction made in this context be notified to the third parties to whom the personal data has been transferred.
• To object to the emergence of a result against you by analyzing the processed data exclusively through automated systems.
• To demand compensation for damages in case of loss due to the unlawful processing of personal data.

You can contact us through the channels specified in the Contact section to exercise your rights.

9. Changes to the Privacy Policy

This Privacy Policy may be updated from time to time in line with legal requirements, changes in our services, or updates in our data processing practices. Any significant changes to the policy will be published on this page and announced on our website if necessary. The changes will take effect on the date they are published.